Return a product
Which products are returnable?
You may return up to 4 sheets of metal (whatever the format) provided that they are neither damaged nor transformed.
Within which timeframe?
From the time you receive your sheets, you have 15 calendar days to initiate a return
How do I initiate a return?
Write us a message using our contact form or via e-mail at firstname.lastname@example.org and clearly indicate your order number, the sheets you are returning, and the reason for the return.
Your return request will then be analysed. If it is validated, you will receive a packing slip to attach to the parcel.
How do I return the sheets?
You must carefully pack the sheets on the original delivery pallet and affix the packing slip to it.
A haulier will come by to collect the pallet on the date allotted to you.
Additional charges will be applied if you are absent at the time of collection by the haulier
How will I be reimbursed?
The credit card used at the time of purchase will be refunded within 5 days after receipt of your pallet.